Wednesday, July 18, 2007

No Longer Staffed By Humans

The customer service industry has really been in a downward spiral for a few years now: when the majority of people complain about the lack of actual support, you know something is wrong. What’s worse is that many times you can’t even get in touch with a real, live operator. Instead, you’re stonewalled by a voice-activated or touch-tone menu system.

Thankfully, tells you what numbers you can call and what steps you need to take to get in touch with a human being. More important, it actually grades the customer service. Sadly, most customer service scores are no better than a D.

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