MOTOROLA SB6121 SURFboard Cable Modem

Comcast Cable a few days ago upgraded their Internet speed, but you have to have a new modem to take advantage of the speed. I ordered the Motorola SB6121 and attempted the install. The easy way did not work so I had to call Comcast. The first call lasted about 35 minutes before I was disconnected. The seconded call lasted about 5 minutes. Comcast was to call me back and keep me in the cue. They did call back but the young lady switched me to someone else. I listened to music and advertisements for 30 minutes. Finally a very nice man came on the line and after 45 minutes I was up and connected to the internet. This long wait is common with Comcast, but what can you do? The speed jumped from 30 to 55 after the install. I am among the few that needs this speed, most would not. But if you want the very fastest and want to spend $77 and go threw the hassle to set it up I can recommend the SB6121 SURFboard.
Get it from New Egg or I'm sure at Best Buy or other local computer dealers.

Comcast ups & downs

If you are a frequent reader of this Blog you would know that I have had my ups & downs with the Comcast cable TV / internet provider. The latest downer is my internet went out Thursday. After three phone calls and one hang up they are to come Monday to fix it. Tonight (Saturday) I removed the signal splitter and replaced it with a barrel connector. Low and behold the modem light turned green and I am on line.  I then switched the cable to the TV and it worked fine. I then replaced the splitter and neither worked. I then replaced the splitter with a new one, again nothing worked. This tells me the signal coming into the house is weak. So Monday I will see what the cable man tells me.
More to follow.


Up Date

Monday morning the Comcast tech pulled into the drive and checked the service coming into the modem and found it weak. He replaced the F connections outside and inside, gave me a new splitter then went to the pole. He found a poor connection from the drop to the hard line. Latter today another crew will replace the drop connection from the hard line. It was very hard to get the man here but after he came things are looking up. My TV and internet are working again and will work even better when the rest of the work is done at the pole. The tech was very friendly and new his job........ End of nightmare I hope.
Jack

nightmare 2 days

After a nightmare 2 days with my ISP ComCast I still have a major problem with my network that provides uploads. This is my live video, live sound, and live camera images. I will attempt to configure it on Monday with the help of a professional located in Shelbyville. Wish me luck ........... Jack

FLASH 1

After hours on the phone Comcast tells me the problem is in my system. Funny, it all worked prior to Comcast installed a different modem and static IP. I will call Comcast again today and try to convince them to put me back as I was before the modem and IP change. I have over ten hours into this nightmare. I hope I wake up today. ...... Jack

Flash 2

After another 1 1/2 hours on the phone with Comcast idiots I have been sent back to where I was a week ago.
I will install the camera back to its location on the roof in the morning. All should be back to where it was in a day or two as I have to configure all the components after the hard reset. This has been a very trying few days for me as Comcast kept telling me it was in my configuration, It was not. As soon as I reverted back to my old modem all began to work again. I have over 12 hours trying to straiten this Comcast mess out............ I knew it was their fault and I was not at fault. Give me a few days to get the web addresses and equipment back configured correctly. Stay tuned .......... Jack

Its not what you know its who you know

When the pressure is on ComCast reacts !