Tuesday, September 18, 2007

Slow DSL Computer

My Dad just hooked up to DSL but the download speed is about the speed of dial-up. The phone company tells me the line is OK. He was on dial-up before and it seemed to run at the speed it should of, but now it should be much faster and is not. What can I do to help him?

Take your laptop there and check the speed to see if it runs fast, if it does it is his computer. I it does not it is the DSL. If yours is OK and his is not try all of this.

Go here to check the speed http://speedtest.net/ It should be about 750 kb or so for the slow DSL. 1 to 1.5 Meg for Fast DSL

Run Adaware to clean off the spyware get it here:
Make sure you update it, then after it runs delete the files it finds.

Download a reg cleaner at http://www.pcworld.com/downloads/file/fid,64953-page,1-c,downloads/description.html

Remove any symantec (Norton) products from the computer with:

Install AVG free virus program. Get it here:
http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=asf Update it and run it to see if you have a virus.

After you do all of this check the speed again and it should be running faster. All of this should take about three hours or so. Good Luck !